General Terms and Conditions

Introductory Note

Terms and Conditions of booking and purchase of travel packages are an integral part of the contract, concluded by and between TEMPER TRAVEL (hereinafter: us, we, our) and the client (traveler or travel contractor) contracting the tourist package. All information and conditions in the program/itinerary and in these General Terms are binding for us and the traveler/the travel contractor unless otherwise is determined by the Program/ Contract. By confirming reservation by e- mail and paying deposit you are confirming that you fully accept these General Terms and Conditions.
Sales are made without physical presence of the client, via e-mail /online.


TEMPER TRAVEL obligations

TEMPER TRAVEL ensures the service according to information published and validated on the day of the reservation/ confirmation, and according to the description and travel period confirmed in the reservation.

We are obliged to provide to the customer all the confirmed/contracted services for a particular package, and to provide answers in case of eventual failure to perform services or a part of services.

We will fulfill all the mentioned obligations from programs completely and as described, except in the event of Force Major or changed circumstances. In such cases, we will offer a substitute solution if that is possible. We are not obliged to provide services beyond these Terms and Conditions.

Under Force Major and exceptional circumstances we understand: death, sudden sickness or accident with severe physical injury of a Guest or his/her close family member; war; strike; terrorist actions; natural disasters; limitations issued by authorities. We are not obliged to offer services, which are not in accordance with this General Terms.

TEMPER TRAVEL is obliged to provide the traveler with the services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveler’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry.

TEMPER TRAVEL is obliged to keep all acquired information about the traveler private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law or if service providers need these information for organization of travel services.


Client's obligations

The client is obliged to provide TEMPER TRAVEL all the necessary information for the realization of the travel program, and to inform TEMPER TRAVEL of all the facts concerning traveler’s health condition, his/her habits that might jeopardize the course of the travel (if the traveler is on special diet, or if he/she suffers from a chronic disease etc.).

The client is obliged to take care that he/she personally meets the conditions anticipated by the regulations of the Republic of Croatia and the country through which or to which he/she travels, have valid travel documentation, enquire whether or not you need visa for the Republic of Croatia, and if so, you are obligated to pay expenses for it.

To observe the house rules in hotel and other facilities, as well as to cooperate with the representative of the organizer and with service providers. The client shall be personally responsible for any damage he/she causes, particularly for the damage arisen as the consequence of failure to observe the contract and these General Terms and Conditions. In case of non-compliance with these obligations, the traveler is liable for all damage incurred. The client shall cover the damage he/she caused immediately at the hotel /villa/ accommodation reception desk and at another place stipulated by the physical or legal person to which he/she caused the damage.


Bookings, contracting, payments:

A client may book travel services provided by TEMPER TRAVEL (travel package, excursions, accommodation or any other travel related service) via web site, or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

By confirming services via e-mail/ booking form and paying deposit via wire transfer, the customer completely accepts these Terms and Conditions, which he/she has previously carefully studied.

The contract is considered binding and the reservation confirmed after the initial payment is made. The exact amount of the initial payment and the payment plans are defined in the Special Travel Terms and Conditions.

During the booking, and for the purpose of reserving the selected service, the customer pays 30- 50% of the price of the package depending on services/program and unless it is stated differently in the program. The balance to the full price of the package is to be paid 60 days before the start of the trip unless it is stated differently in the program.

For every reservation, the client will be issued the Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions if needed. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.


Payment by bank transfer

Clients can pay for their services to our account by bank transfer.
ADRESS: Smiljanićeva 13, 21000 Split, Croatia
BANK: Privredna banka Zagreb d.d.
BANK ADRESS: Radnička cesta 50, 10000 Zagreb, Croatia
IBAN: HR03 2340 0091 1605 5502 6
* bank transaction fees are paid by the client


Travel Package

The details of every confirmed/reserved program, information about the accommodation and all other travel services, and also information about the number of travelers are included in the Confirmation Letter/document.

The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and the other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. TEMPER TRAVEL does not take responsibility for any verbal or written information differing from the description of the services and the facilities in the published programs which were obtained from a third party.

TEMPER TRAVEL has the right to change and cancel services. According to the instructions of these General Terms we reserve the right to make changes of reservations in case of exceptional circumstances, which cannot be foreseen, avoided or eliminated. Depending on the reason for changes or cancellation of a reservation, we will inform you about incurred changes; and then first try to find appropriate alternative service at least with the same standard and with the same price that you already paid. If there is no appropriate alternative available, we will give you a refund of paid amount for that service.

In case of cancellation of the reservation coming from TEMPER TRAVEL, the client has no right to demand any indemnification of damage besides a full refund as stated above.


Right to price increase and right to cancellation due to price increase

Prices of all travel services are based on the exchange rate of the Croatian currency kuna and foreign currencies. TEMPER TRAVEL may ask for an increase of the contracted price in case the following occurred after the contract was concluded:

  • a change of the exchange rate in relation to the program publication date,
  • a change of the transport costs (fuel, road toll, etc.),
  • a change in hotels’ or carriers-transportations’ fees.
  • a change of government taxes

TEMPER TRAVEL must inform customers on the change in writing.


Client’s right to changes and cancellation

If client wishes to change or cancel the reservation, he/she must do so in writing (via e-mail). TEMPER TRAVEL will approve change only if it is possible. Change of reservation understands: change of number of guests; change of consumer of service; change of accommodation, change of service and/or change of date of the service.

If there is a possibility of change of reservation without additional expenses, the change will be performed without extra charge. If change of reservation requires additional expenses, those expenses will be charged extra with a prior notice. In case the client does not accept extra charges caused by reservation change or if change of reservation is not possible, and for that reason the reservation is cancelled, conditions for cancelled reservations will be applied as follows:

If a client cancels a booking, TEMPER TRAVEL shall keep the following amounts from the full package price for the “Tailor-Made Programs” (Package tours created specifically according to the traveler’s interests and preferences):

  • For reservation cancelled up to 60 days prior to the beginning date of the service we will charge 50% of the total amount of reservation
  • For reservation cancelled from 59 to 40 days prior to the beginning of the service, we will charge 60% of the total amount of reservation
  • For reservation cancelled from 39 to 30 days prior to the beginning of the service we will charge 70 % of the total amount of reservation
  • For reservation cancelled from 29 to 0 days prior to the beginning of the service we will charge 100 % of the total amount of reservation

In case the service is cancelled for exceptional circumstances, client is obliged to present written document issued by the authorized institution. TEMPER TRAVEL will check authenticity of the document and only if the document is authentic-able, client will have the right to full refund. We are obligated to refund amount for cancelled reservation within 60 days of accepted written document issued by the authorized institution in case of exceptional circumstances.

If client who cancels a reserved and paid service finds a new user for the same service, we will charge only real additional expenses. New client accepts all obligations from these Terms and Conditions.

If a client cancels the tour or shortens the travel due to bad weather conditions, we will apply the above-mentioned scale and subsequent complaints shall not be acknowledged.


Modifications of the contracted services:

TEMPER TRAVEL retains the right to change the day or the hour of the departure in the event of the flight timetable changes or other unexpected circumstances, as well as to change the course of the travel in case of the change of the travel conditions (flight timetable changes, the security situation in the country, natural disasters and other circumstances which are beyond the control of TEMPER TRAVEL), and according to the current international traffic rules and regulations.

TEMPER TRAVEL shall perform all the program obligations completely and as described, except in the event of force majeure. In that case, TEMPER TRAVEL will offer an alternative solution. If that solution is impossible to perform as well, TEMPER TRAVEL kindly asks their partners to accept that TEMPER TRAVEL is not obliged to provide the services outside of these conditions of the reservation.


Travel documentation:

All necessary travel documents will be delivered to the traveler/the Travel Contractor or directly to the service provider in time (vouchers, confirmations, written notices, and such).


Dealing with complaints

TEMPER TRAVEL is not responsible for the damaged, lost or stolen luggage or any valuables kept in the accommodation. Lost or stolen luggage or valuables are to be reported to the service provider and the police.

Client has the right on reclamation for paid services that are not preformed. If you are not satisfied with the service, you can submit complaint in writing via e- mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

The client is obliged to report any complaint he/she might have to TEMPER TRAVEL without unnecessary delay.
If during the course of travel, the traveler complains about a default or non-compliance with any of the contracted services, the TEMPER TRAVEL representative is obliged to resolve the complaint in an appropriate manner and as soon as possible, and if possible, considering the content of the complaint. If there is no improvement even after the complaint, the traveler can file a complaint in writing no later than 8 days after the completion of the travel via e-mail. The traveler files a complaint individually.

If the customer makes a written complaint after the expiry of that term, TEMPER TRAVEL is not obliged to take such a complaint into consideration.

The organizer is obliged to make a written decision regarding the complaint within 15 days after the receipt of the complaint, and it can postpone the term for making the decision about the complaint by another 15 days on account of collecting the information. The organizer shall resolve only such complaints, which could not have been eliminated at the spot.

The maximum amount of compensation per complaint may reach the amount of the claimed part of services, but it may not include the services already used, or the entire package amount. The customer and TEMPER TRAVEL will endeavor to resolve disputes in mutual agreement. TEMPER TRAVEL believes that in case of any possible complaints, the traveler will be satisfied with the solution provided by TEMPER TRAVEL. In an unlikely case of a lawsuit, TEMPER TRAVEL would like to inform you that the law of the Republic of Croatia will be applicable and that the competent court will be the court in Split.

While the procedure of resolving is under way the traveler waives the right to have any other person or judicial institution mediate on his/her behalf, as well as to provide any information to the media.


Security of personal information

Your personal information is required for processing requested service. Your personal information given to us of your own free will be used for communication between you and us. We are under obligation that personal information will not be given to a third party except for the purpose of carrying out the requested travel and other service related to trip (accommodation, tours, transfers or any additional travel services during the trip).


Insurance from risk of cancellation

We strongly recommend that you come to your holiday fully insured and to make sure that all of the activities, which you will be carrying out, are covered by such insurance. This insurance must include emergency evacuation, trip delay, trip cancellation, trip interruption, baggage insurance, health insurance and accident insurance and repatriation costs in respect of all of your activities. We recommend that you study the insurance terms carefully before the purchasing.


Passports and visas

Clients are obliged to have valid passports. Invalid passports leading to a cancellation of the travel shall not have any harmful consequences for TEMPER TRAVEL would suffer an additional damage due to such an omission by a client, the client is obliged to compensate the same. If a passport is lost or stolen during travel, the costs of issuing of a new passport shall be borne by the client himself/herself.


Foreign exchange and customs regulations

Customers are obliged to comply with all foreign exchange and customs regulations, as well as with laws and other by-laws of the Republic of Croatia and other countries through which they travel and where they stay. If a customer cannot continue the tour because of a violation of regulations, all costs and consequences shall be borne by the violator alone.


Warranty in case of insolvency or bankruptcy of tour organizer

In accordance with the Law on Tourist Activity, in case of insolvency or bankruptcy of TEMPER TRAVEL customers caught by that while traveling, as well as persons which paid down payments for a travel should contact the provider stated on the travel certificate or on another corresponding document as soon as possible.

TEMPER TRAVEL certifies to have paid the Guarantee fund insurance for the package tours and the liability insurance (insurance company Croatia osiguranje d.d., Vatroslava Jagića 33, Zagreb, Croatia Phone +385 0800 1884 , Fax +385 163 32 020) in accordance with the law. The above insurances apply in cases when TEMPER TRAVEL is the package tour organizer.


Final provisions

These General Terms and Conditions are an integral part of the reservation/program/itinerary that a customer concludes with TEMPER TRAVEL in which he/she booked services organized by TEMPER TRAVEL. By confirming services by e-mail, paying deposit, the customer fully accepts the services and the conditions of the travel. This issue of the Terms and Conditions of travel includes all the earlier issues.

May, 2019

OIB: 73801028409
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Opći uvjeti poslovanja

Uvodna napomena

Opći uvjeti poslovanja sastavni su dio ugovora o rezervaciji paket-aranžmana sklopljenog između agencije TEMPER TRAVEL (u daljnjem tekstu: mi, naši) i klijenta (putnika/ugovaratelja putovanja). Sve informacije i uvjeti u programu/itinereru i Općim uvjetima obvezujući su za agenciju i za putnika, osim ako ugovorom nije drugačije određeno. Potvrdom rezervacije putem e-maila i plaćanja depozita potvrđujete da u potpunosti prihvaćate ove Opće uvjete poslovanja.
Prodaja se vrši bez fizičke prisutnosti klijenta, putem e-maila / online.



TEMPER TRAVEL se obvezuje osigurati uslugu prema informacijama koje su objavljene i potvrđene na dan rezervacije/potvrde prema opisu i periodu putovanja potvrđenog u rezervaciji.

Obvezni smo klijentu pružiti sve potvrđene/ugovorene usluge za određeni paket aranžman i dati odgovore u slučaju eventualnog neuspjeha obavljanja usluga ili dijela usluga.

U potpunosti ćemo ispuniti sve navedene obveze iz ugovora/programa kako je opisano u njemu, osim u slučaju ”više sile” ili promijenjenih okolnosti. U takvim slučajevima nudimo zamjensko rješenje, ako je moguće. Nismo obvezni pružati usluge izvan ovih Općih uvjeta.

Pod ”višom silom” i iznimnim okolnostima podrazumijevamo: smrt, iznenadnu bolest ili nesreću s teškom tjelesnom ozljedom gosta ili njegovog bliskih članova obitelji; rat; štrajk; terorističke akcije; prirodne katastrofe; ograničenja koje izdaju vlasti. Nismo obvezni ponuditi usluge koje nisu u skladu s ovim Općim uvjetima.

TEMPER TRAVEL dužan je putniku pružiti usluge istog sadržaja i kakvoće navedene u rezervaciji (programu/ itinereru) te je također obvezatno zaštititi prava i interese putnika u skladu s važećim pravilima i propisima Republike Hrvatske i poštenom poslovnom praksom u turističkoj djelatnosti.

TEMPER TRAVEL dužan je zadržati sve informacije o putniku, bilo one privatne ili sigurnosne te ne smije otkrivati adresu, odredišta, raspored putovanja, njegova/njezina plaćanja niti imena njegovih/njezinih suputnika trećim osobama, bez njegove/njezine prethodne suglasnosti, osim ako to nije propisano zakonom ili potrebno radi izvođenja usluga iz programa od strane partnera.


Obveze klijenta

Klijent (putnik ili ugovaratelj putovanja) je dužan pružiti sve potrebne informacije za realizaciju programa/itinerera, te obavijestiti TEMPER TRAVEL o svim činjenicama vezanim uz zdravstveno stanje putnika, o njegovim navikama koje bi mogle ugroziti tijek putovanja (ako je putnik na posebnoj prehrani ili ako pati od kakve kronične bolesti itd.).

Klijent je dužan brinuti se da osobno ispunjava uvjete predviđene propisima Republike Hrvatske i zemlje u kojoj se nalazi ili preko koje putuje, da ima važeću putnu dokumentaciju, da ispita treba li zatražiti vizu za Republiku Hrvatsku, i ako treba, obvezan je platiti troškove za to.

Klijent je dužan pridržavati se kućnog reda u hotelskim i drugim smještajnim kapacitetima te surađivati s predstavnikom organizatora putovanja i davateljima usluga. Klijent je osobno odgovoran za bilo kakvu štetu koju uzrokuje, osobito za štetu nastalu uslijed nepridržavanja ugovora i ovih Općih uvjeta. U slučaju nepoštivanja ovih obveza, putnik je odgovoran za svu nastalu štetu. Klijent je dužan pokriti štetu koju je izazvao, odmah na recepciji hotela / ville /smještajnog objekta i na drugome mjestu koje je odredila fizička ili pravna osoba kojoj je on/ona nanio štetu.


Rezervacije, ugovaranje, plaćanja:

Klijent može rezervirati putničke usluge agencije TEMPER TRAVEL (putni aranžman, izlete, smještaj ili bilo koju drugu turističku uslugu) preko internet stranice te putem e-maila This email address is being protected from spambots. You need JavaScript enabled to view it..

Klijent u potpunosti prihvaća ove Uvjete i odredbe potvrdom usluge putem e-pošte / obrasca za rezervaciju i uplatom depozita putem bankovnog prijenosa.

Ugovor se smatra obvezujućim, a rezervacija potvrđena nakon uplate depozita. Točan iznos uplate depozita i raspored plaćanja definiran je Posebnim uvjetima i odredbama putovanja.

Za rezervaciju odabrane usluge, gost plaća 30-50% cijene paket aranžmana, ovisno o uslugama/programa/itinerera, osim ako nije drugačije navedeno u programu/itinereru. Završno plaćanje paket aranžmana mora bit izvršeno 60 dana prije početka putovanja, osim ako u programu putovanja nije drugačije navedeno.

Nakon uplate putniku će se izdati program/potvrda/itinerer s opisom svih usluga u digitalnom formatu kao i Posebni uvjeti putovanja, ako je potrebno. Za pitanja koja nisu definirana u programu i u posebnim uvjetima putovanja, primjenjuju se Opći uvjeti poslovanja.


Plaćanje bankovnim transferom

Klijenti mogu platiti za svoje usluge na naš račun putem bankovnog transfera.
Adresa: Smiljanićeva 13, 21000 Split, Croatia
Naziv banke: Privredna banka Zagreb d.d.
Adresa banke: Radnička cesta 50, 10000 Zagreb, Croatia
IBAN: HR03 2340 0091 1605 5502 6
* naknade za transakcije banke plaća klijent


Paket - aranžman

Pojedinosti o svakom potvrđenom/rezerviranom paket-aranžmanu, informacije o smještaju i svim ostalim putničkim uslugama te informacije o broju putnika uključeni su u programu putovanja/itinereru.

Smještaj koji se nudi u programu opisan je prema službenoj kategorizaciji zemlje koja je važeća u trenutku objavljivanja programa. Hrana, udobnost i druge usluge koje pruža hotel nadziru lokalne turističke zajednice, a standardi smještaja i usluga su različiti i nisu usporedivi. TEMPER TRAVEL ne preuzima odgovornost za bilo koju verbalnu ili pisanu informaciju koja se razlikuje od opisa usluga i sadržaja u objavljenom programu, a koji su dobiveni od treće strane.

TEMPER TRAVEL ima pravo na promjenu rezervacije i otkazivanje. Prema odredbama ovih Općih uvjeta pridržavamo pravo promjene rezervacije u slučaju izuzetnih okolnosti koje se ne mogu predvidjeti, izbjeći ili eliminirati. Ovisno o razlozima izmjena ili otkazivanju rezervacije, obavijestit ćemo vas o nastalim promjenama; a zatim prvo pokušati pronaći odgovarajuću alternativnu uslugu barem s istim standardom i istom cijenom koju ste već platili. Ako ne postoji odgovarajuća alternativa, vratit ćemo vam uplaćeni iznos pojedinačne usluge.

U slučaju da rezervaciju otkaže TEMPER TRAVEL, klijent nema pravo tražiti bilo kakvu naknadu štete osim punog uplaćenog iznosa kako je gore navedeno.


Pravo na povećanje cijene i pravo na otkazivanje zbog povećanja cijena

Cijene svih putničkih usluga temelje se na tečaju hrvatske valute i stranih valuta. TEMPER TRAVEL može zatražiti povećanje ugovorene cijene ako se nakon zaključenja ugovora dogodilo sljedeće:

  • promjena tečaja u odnosu na datum objavljivanja paket-aranžmana,
  • promjena troškova prijevoza (gorivo, cestarina itd.),
  • promjena u naknadi za hotele ili prijevoznike
  • promjena državnih poreza

TEMPER TRAVEL mora u pismenom obliku obavijestiti klijente o promjenama.


Klijentovo pravo na promjenu i otkazivanje rezervacije

Ako klijent želi promijeniti ili otkazati rezervaciju, mora to učiniti pismenim putem (e-mailom). TEMPER TRAVEL će odobriti promjenu samo ako je to moguće. Promjena rezervacije podrazumijeva: promjena broja gostiju; promjena vezana uz korisnike usluge; promjena smještaja, promjena usluge i / ili promjene datuma usluge.

Ako postoji mogućnost promjene rezervacije bez dodatnih troškova, promjena će se izvršiti bez dodatne naplate. Ako promjena rezervacije zahtijeva dodatne troškove, ti će troškovi biti dodatno naplaćeni uz prethodnu obavijest. U slučaju da klijent ne prihvaća dodatne troškove zbog promjene rezervacije ili ako promjena rezervacije nije moguća, te zbog toga otkazuje rezervaciju, uvjeti za otkazivanje rezervacije primjenjuju se na sljedeći način:

Ako klijent otkaže rezervaciju, TEMPER TRAVEL će zadržati sljedeće iznose pune cijene Tailor Made programa (program izrađeni posebno prema interesima i preferencijama putnika):

  • Za rezervaciju otkazanu do 60 dana prije datuma početka usluge naplatit ćemo 50% od ukupnog iznosa rezervacije
  • Za rezervaciju otkazanu od 59 do 40 dana prije početka usluge naplatit ćemo 60% od ukupnog iznosa rezervacije
  • Za rezervaciju otkazanu od 39 do 30 dana prije početka usluge naplatit ćemo 70% od ukupnog iznosa rezervacije
  • Za rezervaciju otkazanu od 29 do 0 dana prije početka usluge naplatit ćemo 100% od ukupnog iznosa rezervacije

U slučaju otkazivanja zbog iznimnih okolnosti klijent je dužan predočiti pismenu potvrdu koju izda ovlaštena institucija. TEMPER TRAVEL će provjeriti autentičnost dokumenta i samo ako je dokument autentičan, imat ćete pravo na puni iznos povrata novca. U slučaju izvanrednih okolnosti dužni smo vratiti iznos otkazane rezervacije u roku od 60 dana od prihvaćene pismene isprave koju je izdala ovlaštena ustanova.

Ako klijent koji otkaže rezerviranu i za plaćenu uslugu pronađe novog korisnika za istu uslugu, naplatit ćemo samo stvarne dodatne troškove. Novi klijent prihvaća sve obveze iz ovih Uvjeta i odredbi.

Ako klijent otkaže putovanje ili ga skrati zbog loših vremenskih uvjeta, primijenit ćemo gore navedenu skalu te naknadne pritužbe neće biti priznate.


Izmjene ugovorenih usluga

TEMPER TRAVEL zadržava pravo promjene dana ili sata odlaska u slučaju promjena rasporeda leta ili drugih neočekivanih okolnosti, kao i promjene tijeka putovanja u slučaju promjene uvjeta putovanja (promjene leta, sigurnosne situacije u zemlji, prirodnih katastrofa i drugih okolnosti koje su izvan kontrole TEMPER TRAVEL-a) i prema važećim međunarodnim prometnim pravilima.

TEMPER TRAVEL će obavljati sve ugovorene obveze u potpunosti i kako je opisano, osim u slučaju ”više sile”. U tom će slučaju TEMPER TRAVEL ponuditi alternativno rješenje. Ako to rješenje nije moguće izvesti, TEMPER TRAVEL ljubazno traži od svojih partnera da prihvate da TEMPER TRAVEL nije obvezan pružiti usluge izvan ovih uvjeta rezervacije.


Putna dokumentacija

Sve potrebne putne isprave bit će dostavljene putniku/ugovoritelju putovanja ili izravno davatelju usluga na vrijeme (vaučeri, potvrde, pisane obavijesti i slično).


Rješavanje žalbi

TEMPER TRAVEL nije odgovoran za oštećenu, izgubljenu ili ukradenu prtljagu ili bilo kakve dragocjenosti koje se čuvaju u smještajnom objektu. Izgubljenu ili ukradenu prtljagu ili dragocjenost treba prijaviti pružatelju usluge i policiji.

Klijent ima pravo na nadoknadu za plaćene usluge koje nisu ostvarene. Ako niste zadovoljni uslugom, pritužbu možete podnijeti pismenim putem e-mailom na This email address is being protected from spambots. You need JavaScript enabled to view it..

Klijent je dužan prijaviti bilo kakvu svoju pritužbu TEMPER TRAVEL-u bez nepotrebnog kašnjenja.
Ako se tijekom putovanja klijent žali zbog neispunjavanja obveza ili neispunjavanja bilo koje ugovorene usluge, zastupnik TEMPER TRAVEL-a je dužan riješiti prigovor na odgovarajući način i što je prije moguće, i ako je moguće s obzirom na sadržaj žalbe. Ako nema rješenja čak i nakon pritužbe, klijent je dužan pisanu prijavu podnijeti najkasnije 8 dana nakon završetka putovanja putem E-maila. Klijent mora osobno podnijeti žalbu.

Ako klijent podnese pisanu pritužbu nakon isteka tog roka, TEMPER TRAVEL nije dužan uzeti u obzir takav prigovor.

Organizator putovanja je dužan donijeti pismenu odluku o prigovoru u roku od 15 dana od primitka prigovora i može odgoditi rok za donošenje odluke o pritužbi za još 15 dana zbog prikupljanja podataka. Organizator putovanja će riješiti samo takve pritužbe, koje se nisu mogle riješiti na licu mjesta.

Maksimalni iznos naknade po prigovoru može doseći iznos potraživanog dijela usluga, ali ne može uključivati već izvršene usluge ili cijeli iznos paket-aranžmana. Klijent i TEMPER TRAVEL nastojat će rješavati sporove u međusobnom dogovoru. TEMPER TRAVEL smatra da će u slučaju eventualnih pritužbi putnik biti zadovoljan rješenjem koje pruža TEMPER TRAVEL. U slučaju tužbe, TEMPER TRAVEL želi vas obavijestiti da će se primjenjivati zakon Republike Hrvatske i da će nadležni sud biti sud u Splitu.

Dok je postupak u tijeku, putnik se odriče prava na posredovanje bilo koje druge osobe ili pravosudne institucije u njegovo ime, kao i za pružanje bilo kakvih informacija medijima.


Sigurnost osobnih podataka

Vaši osobni podaci potrebni su za obradu tražene usluge. Vaši osobni podaci koje ste nam dali vašom slobodnom voljom bit će korišteni za komunikaciju između vas i nas. Obvezujemo se da osobne podatke nećemo dati trećoj osobi, osim u svrhu obavljanja tražene putne i druge usluge vezane uz putovanje (smještaj, izleti, transferi ili bilo kakve dodatne turističke usluge tijekom putovanja).


Osiguranje od rizika otkazivanja

Preporučujemo vam da u toku putovanja budete u potpunosti osigurani i da provjerite da su sve aktivnosti koje ćete provesti pokrivene takvim osiguranjem. Ovo osiguranje mora uključivati evakuaciju u slučaju nužde, odgodu putovanja, otkazivanja putovanja, prekid putovanja, osiguranje prtljage, zdravstveno osiguranje i osiguranje od nezgode te troškove repatrijacije u odnosu na sve vaše aktivnosti. Preporučujemo da prije ugovaranja police osiguranja pažljivo proučite uvjete osiguranja.


Putovnice i vize

Klijenti su dužni imati valjane putovnice. Neispravne putovnice koje mogu dovesti do otkazivanja putovanja neće imati štetnih posljedica po TEMPER TRAVEL. Klijent je dužan nadoknaditi dodatnu štetu zbog takvog svog propusta. Ako se putovnica izgubi ili ukrade tijekom putovanja, troškove izdavanja nove putovnice snosi sam klijent.


Devizni i carinski propisi

Klijenti su dužni pridržavati se svih deviznih i carinskih propisa, kao i zakona i drugih akata Republike Hrvatske i drugih zemalja kroz koje putuju i gdje ostaju.Ako gost ne može nastaviti obilazak zbog kršenja propisa, sve troškove i posljedice snosi sam prekršitelj.


Jamstvo u slučaju nemogućnosti plaćanja ili stečaja organizatora putovanja

U skladu sa Zakonom o turističkoj djelatnosti, u slučaju nemogućnosti plaćanja /insolventnosti ili stečaja TEMPER TRAVEL-a, a tiče se klijenata dok putuju, kao i osoba koje su platile putovanje, trebaju što prije kontaktirati davatelja usluga navedenog na putnoj listi ili na drugom odgovarajućem dokumentu.

TEMPER TRAVEL potvrđuje da je u skladu sa zakonom osigurala jamstveni fond za paket aranžmane i osiguranje od odgovornosti (kod osiguravajućeg društva Croatia osiguranje d.d. Vatroslava Jagića 33, Zagreb, Hrvatska, Tel: +385 0800 1884 , Fax +385 163 32 020). Gore navedena osiguranja primjenjuju se u slučajevima kada je TEMPER TRAVEL organizator paket-aranžmana.


Završne odredbe

Ovi Opći uvjeti sastavni su dio rezervacije / paket-aranžmana koji putnik zaključuje s TEMPER TRAVEL u kojem je rezervirao usluge što ih organizira TEMPER TRAVEL. Potvrđujući usluge e-mailom, plaćanjem pologa, gost u potpunosti prihvaća usluge i uvjete putovanja. Ova objava Uvjeta putovanja uključuje sve ranije objave.

svibnja 2019.

OIB: 73801028409
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